Your Questions Answered
Payments & Safety
Is my payment information secure with you?
All direct payment gateways comply with PCI-DSS standards, which are governed by the PCI Security Standards Council—a collaborative effort involving major brands like Visa, MasterCard, American Express, and Discover.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
How long will it take to receive my products?
International shipping may take from 5 up to 14 business days. Please note that due to global supply chain challenges, shipping times might be longer than usual.
What are the shipping costs?
Shipping rates can vary based on your location and are calculated at checkout.
For complete details, please refer to our Shipping Policy.
Warranty & Repair
Is there warranty on your products?
Quality control is conducted on all our products. Our warranty covers any defects in manufacturing, design, or materials. Please notify us within 1 month of noticing any defects. However, it does not cover damage caused by misuse, improper use, or other issues that are not related to manufacturing defects.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please inquire for more information about our refund policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
What is the refund amount?
In the case of unopened and undamaged products and packaging, you are eligible for a full refund.
If the packaging has been opened and the product has been used, you are eligible for a partial refund.
However, in the case of damaged products not covered by the warranty, a refund will not be provided
Who pays for the return shipping cost?
All shipping costs (including the return shipping) are handled by the customer.